1.) What is Silk Lamination?
Silk lamination is the up coming feature for printing. The process of printing a silk laminated card is unique. It starts by having a standard business printed in full color, then laminated on both sides with silk which gives off its special ‘smooth as silk’ feel. Having a silk laminated business card is unlike any other card. However we do advise that the silk is a laminate, not a coating. Having a silk laminated card can slightly effect the color of your finished card.
2.) What is Matte/Dull Finish?
A dull Aqueous coating is applied after the printing process is completed. The Matte or “Dull” finish provides a very unique finish for your printed material. Matte stock is very smooth and has a slight “eggshell” sheen.
3.) What is UV Coating?
UV Coating is one of the most popular features people choose for their standard business cards. It’s fast, cost-effective, and still gets good impressions. UV Coating consists of a gloss coating that is applied to the printed paper and dried using a ultraviolet light. This process makes the UV coating a slick surface which becomes near waterproof.
4.) What file formats do you accept?
We accept PDF, EPS, AI, JPEG, TIFF, and PSD files. When submitting these files, please make sure they are in the color mode of CMYK and NOT RGB. Your file will be rejected. When submitting a .eps, .ai, .pdf from illustrator, please make sure you outline your fonts! By not doing so, this can delay the process.
5.) What is the best way to set up my file?
There are many ways to make sure your file is set up correctly. We recommend sending your file in as a .ai, .psd, .pdf with layers. This way we can inspect your files easier.
When setting up your document, please make sure you have a bleed line of a 1/16″ bleed on all sides. For example, a 3.5″ x 2″ business card file should be submitted at 3.625″ x 2.125″ Please use our print templates for the best results.
Make sure your color mode is set in CMYK and NOT RGB. This is give you an idea what colors you can use before you start the design process.
If you are designing your piece in Illustrator, please make sure to convert all fonts and text to outlines and flatten all transparencies. ( .PDF, .EPS, .AI files )
Make sure your resolution is set to a MINIMUM of 300 DPI!
6.) What is your turnaround time?
Depending on what job you are submitting to us. If it’s standard business cards these items are printed and shipped in 2 – 4 business days. If you are submitting an order that contains foils, die-cuts, layering, embossing, spot uv, this can take up to 8-10 business days ( depending on how custom the job can be ).
TURNAROUND TIMES ARE ONLY AN ESTIMATE AND NOT A GUARANTEE
7.) Can you do a rush job on my order?
No, we cannot rush any print order. Please plan accordingly as our turnaround times do not include weekends. However, we can expedite the shipping if the buyer requests it. The buyer is responsible for paying the expedited price. We print at the highest quality possible which makes our schedule pretty tight.
8.) What is a bleed line/full bleed?
Typical house printers cannot print edge to edge. Your printer at home or office will almost always leave a white border around your paper ( if trying to print edge to edge ). For a specialty print shop like We The Printers, we require that you have a 1/16″ bleed line so your item can have color from edge to edge. When you extend your design/color past the cut line, the blade cuts right through the ink versus not having a bleed line and cutting directly on the cut line which is almost impossible. This will leave a white line on almost all of your cards. When designing your card, try to keep important information at least 1/8″ from the cut line (red line). By doing so, this will ensure there will be no text cut from your card.
We will not add a bleed line for you, that is the designer’s responsibility when creating the product. If your document does not have the proper bleed line, it will be rejected for you to fix.
9.) Will the colors on my screen print exactly as it appears?
As vibrant as color can be on screen, its impossible to have colors you see on screen, print on paper. As the saying goes “Your screen lies to you”. The colors you see on your computer screen is called additive color. Subtractive color is the kind of color which is applied to your print job.
Additive color describes the situation where color is created by mixing the visible light emitted from differently colored light sources. This is in contrast to subtractive colors where light is removed from various part of the visible spectrum to create colors. ( via wikipedia )
A Subtractive Color model explains the mixing of paints, dyes, inks, and natural colorants to create a full range of colors, each caused by subtracting (that is, absorbing) some wavelengths of light and reflecting the others. The color that a surface displays depends on which colors of the electromagnetic spectrum are reflected by it and therefore made visible. ( via wikipedia )
We cannot guarentee that colors will come out the way you expect but with out high end equipment, your job will be produced with the highest quality possible.
10.) Can I email my files to you?
With our custom file uploader, you do not have upload any files to have your order process. You can process the order, then email us the files to firstname.lastname@example.org. Please include your order ID and also your contact information so we can process your order in an organized manner.
11.) Can I change/cancel my order?
We understand you need your items in your hands as soon as possible. When an order comes in we immediately process the job to maintain a faster turnaround time. Once an order is placed, you will be sent a proof before your item even goes into print. As soon as you approve the proof you have roughly about an hour or two to change/cancel your job. To ensure a faster change or cancellation, please call us. If you email us, we may not get it in-time. If your job has been plated, we cannot cancel or change the order. You will be responsible for full payment.
12.) What if I am not satisfied with my order?
If you are not happy with the print job please mail us a good hand full ( roughly 10 samples ) so we can determine what went wrong with your job. We give our customers 6 days to contact about this issue. If you contact us a month later regarding a printing issue we will no longer be able to re-print your order for free. However if we feel that the job was caused by a manufacturing defect, we will reprint your job at no cost to you! We The Printers will NOT BE RESPONSIBLE for design errors on jobs that were not designed by We The Printers. We The Printers has the right to determine whether or not your job was a manufacturing defect or not.
13.) What is your return policy?
When a job has been delivered to the address given, the sale is labeled as final. However, if there is a problem with your item please contact us within 6 days and we will be able to determine whether or not we can re-print your job for free.If you are not happy with the print job please mail us a good hand full ( roughly 10 samples ) so we can determine what went wrong with your job. We give our customers 6 days to contact about this issue. If you contact us a month later regarding a printing issue we will no longer be able to re-print your order for free. However if we feel that the job was caused by a manufacturing defect, we will reprint your job at no cost to you! We The Printers will NOT BE RESPONSIBLE for design errors on jobs that were not designed by We The Printers. We The Printers has the right to determine whether or not your job was a manufacturing defect or not.
14.) Can you invoice/quote me on a custom order?
Of course! We know our upload/builder is limited however send us an email requesting a quote for your custom project. We will send you a quote back within 24 hours for your project. If you want to proceed with your custom order, we will email you an invoice you can easily pay online. However orders that are not placed through the website will not have a status tracking on it. You will have to email us or call us to see where your print job is at. Email us at email@example.com
15.) How can I make sure my blues do not come out purple?
If you have blue in your design, please make sure you have at least 30% difference in your Cyan and Magenta values. As you may know, blue is fairly close to purple in the CMYK spectrum. Use a low amount of magenta whenever using high amounts of cyan to avoid the purple hue.
16.) Why does my business card crack around the edges?
Edge cracking is common on business cards when the card has a high value of ink such as dark colors. This typically happens on a small quantity of cards in the process. To avoid this problem, please use lighter colors! We will not reprint any order that contains edge cracking.
17.) If I put Spot UV on small text, would it turn out?
It depends on what you are trying to achieve. We advise that you DO NOT put Spot UV over any small text because clients in the past have been disappointed trying it. If you are unsure, let a professional staff member give the final call however we WILL NOT BE HELD RESPONSIBLE if we tell you not to proceed. At that point, you are at your own discretion.
18.) Do you print in house?
We use various printing facilities located internationally and locally depending on what product you are ordering. By using various printing facilities, we can offer extremely low prices as well as deliver great quality products. By doing so, this keeps costs to a minimum which in return, we’re able to pass these savings along to you.
19.) Can you ship to my P.O Box?
Sorry, but we cannot ship any print order to P.O Boxes. However our sample box can be shipped to a P.O Box.
20.) Would small foil letters come out good?
It depends on what you are trying to achieve. We advise that you DO NOT use foil for small text because clients in the past have been disappointed trying it. If you are unsure, let a professional staff member give the final call however we WILL NOT BE HELD RESPONSIBLE if we tell you not to proceed. At that point, you are at your own discretion.
21.) Can you print hard copy samples?
Yes we can, below are the listed prices for 5-10 hard copy samples.
Standard UV Gloss Cards – $10.00
Matte/Dull Finish Cards – $15.00
Silk Laminated Cards – $30.00
These will be mailed through USPS. However, if needed Next Day Air, we can offer that through UPS. If you need hard copy samples please email us so we can send you an payable online invoice.
18.) How can I get a true rich black?
You can achieve this result by using the ‘Rich Black Value’ of C=60, M=40, Y=40, K=100 for Standard UV cards and also any silk laminated products. If you want a rich black on a matte/dull finish product, please use C=40, M=40, Y=20, K=100.
Is your question not answered?
Shoot us an email – firstname.lastname@example.org